Within this section Fare Wise Travel provides you with advice and important travel information that you should action and take into consideration when travelling.dddd

Check list

• When travelling check all details on your travel documentation are correct including spelling of names, dates and times of travel, flight number, and accommodation details where appropriate
• Reconfirm all flights 72 hours prior to departure
• Check-in at least 3 hours prior to departure
• Be aware that cancellations or amended bookings may be subject to additional charges
• Ensure that you have adequate travel insurance
• Ensure that you have the necessary visas for the countries you are visiting
• Ensure that you hold a valid 10 year passport
• Ensure that you have received medical advice and any necessary vaccinations

For all current travel advice relating to the county you are travelling to please visit the Foreign Commonwealth Office

Click Here to view 10 good ideas for before/during and after a flight

Security

Aviation security requirements relating to the carriage of certain items in hand & hold baggage are subject to change. If you are unsure about packing a particular item in your hand & hold baggage, please check the security requirements of your airline or airport.

Lost Tickets

Take care of your tickets as getting a new one is not as straightforward as you might think. If you do lose your ticket, the airline will usually ask you to pay for the new one. You will only get your money back after the first one has expired without being used – which can be up to a year. Alternatively the airline may give you a new ticket but will ask you to sign a “Form of Indemnity” to say that you will pay for it if the lost ticket is being used by someone else before it expires. You may also be charged an administration fee.

Insurance Claims

Click here if you need a travel insurance quotation

1. Please read your insurance Certificate and always carry it will you
2. Medical and legal advice: If whilst abroad you have a medical/legal problem you must call the emergency service shown on your certificate
3. Baggage/Cash: All loses/damages in transit must be reported to the airline and a Property Irregularity Report obtained. All losses must be reported to the police and a Police Report obtained

Note: It is condition of this insurance that the Emergency Services is notified immediately if the insured is admitted hospital

Theft

1. Do not take with you more cash than is absolutely necessary. Use Credit Cards and Travellers’ Cheques, keep money on your person
2. Do not leave baggage/valuables unattended in a public place
3. Do not leave valuables/cash/money in an unattended motor vehicles
4. Do not travel with any valuable items without consulting the policy document with regard to single item limits

Delays or cancellations

If your flight is with an EU airline to or from a destination within the EU is delayed or cancelled, you may be entitled to a number of remedies. These remedies include a right to seek care, a refund, reimbursement, or compensation from the responsible airline in certain circumstances. Please note that you may claim these remedies only from the relevant airline, and will need to have a confirmed reservation for your flight, a valid paper ticket or e-ticket receipt, and you must have checked in for your flight on time. So that you can be notified by the airline of delays and cancellations, you must ensure that the contact details you provide in your booking are accurate. If you are affected by a delay or cancellation, you must contact the relevant airline directly.

Lost or damaged luggage

If your checked-in luggage does not arrive at the other end, or if it turns up damaged, you must report it to airline staff or the customer service desk before you leave the luggage collection area, and comply with their procedures for recovery of your baggage. You should also ensure that you keep the baggage receipts you were given at check-in.

Complaints

Try to speak to someone on the spot as they might be able to sort out your problem straight away. If you are still unhappy, try to find out who is responsible for what went wrong. Make a note of staff names, times and any other relevant information. You will have a better chance of getting redress if you have all the facts. Put your complaint in a letter. Be reasonable in your letter and stick to the facts. Address your letter to your Travel Agent who will then liaise with us to bring about a satisfactory resolution. Keep copies of all your correspondence and send tickets or receipts with your first letter (if you are claiming a refund we will need the original tickets.